Refunds and Cancellations Policy

Last Updated: January 10, 2025

At Bloom Solutions, we aim to deliver quality services to our clients. This Refunds and Cancellations Policy outlines the terms regarding cancellations and refunds.

1. Service Cancellation

• Clients may request to cancel a service or project by providing written notice at least 7 days prior to the agreed start date or renewal date.
• For ongoing subscriptions (e.g., domain or hosting monitoring), cancellations must be requested before the next billing cycle begins.
• Cancellations must be communicated via email to info@bloomsolutions.com.

2. Refund Eligibility

Refunds are processed based on the following criteria:

• Consulting or Development Services: Refunds are not provided for services already delivered or milestones completed.
• Domain/Hosting Monitoring: If cancellation occurs before the service term starts, a full refund is applicable. No refunds will be provided once the term begins.
• Unused Services: Refunds may be considered on a case-by-case basis for services not utilized, subject to administrative charges.

3. Non-Refundable Services

The following are non-refundable:

• Any services already rendered
• Licensing fees or third-party costs incurred during the service period
• Promotional or discounted service packages
• Customized solutions where specific resources have been allocated

4. Processing Refunds

• Approved refunds will be processed within 7-14 business days to the original payment method.
• Clients will receive confirmation of the refund via email.
• Refunds may be delayed if the client provides incomplete or incorrect payment details.

5. Appeals for Refund Decisions

• If a refund request is denied, clients may appeal by submitting a detailed explanation to info@bloomsolutions.com.
• Appeals will be reviewed within 10 business days, and the final decision will be communicated via email.

6. Exclusions

The following scenarios are excluded from refunds and cancellations:

• Force majeure events that delay or prevent service delivery.
• Client-requested changes that increase project scope or alter deliverables.
• Missed deadlines caused by the client’s failure to provide timely inputs or approvals.

7. Policy Updates

We may update this Refunds and Cancellations Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website. Continued use of our services implies acceptance of the updated policy.

8. Contact Us

For cancellations, refund inquiries, or appeals, please contact us at:

Email: info@bloomsolutions.com

Phone: +91 974 279 9038

Address:BLOOM Consulting Services, 303, 2nd Floor, 15th A Cross Road Chikka Bommasandra,Yelahanka New Town, Bengaluru - 560 064, India.